Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website reachvertex.pro (the "Website") operated by Reach Vertex Pte. Ltd. ("Reach Vertex", "we", "us", or "our"), and provide general conditions applicable to enquiries and service engagements. By accessing the Website or engaging our services, you agree to these Terms. If you do not agree, please do not use the Website.

1. About Reach Vertex

Reach Vertex Pte. Ltd. (UEN 202138476K) is a marketing services company registered in Singapore, providing growth strategy, paid-media management, demand generation, landing page optimisation, and measurement services to business clients. Our registered address is 16 Raffles Quay, #33-03 Hong Leong Building, Singapore 048581.

2. Website use

You may use the Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable laws or regulations in Singapore or your jurisdiction.
• Attempt to gain unauthorised access to our systems, servers, or networks connected to the Website.
• Transmit malware, spam, or other harmful code through contact forms or any other channel.
• Scrape, crawl, or harvest content from the Website using automated means without our prior written consent.
• Misrepresent your identity or affiliation when submitting enquiries or communicating with us.
• Reproduce, distribute, or create derivative works from Website content without our written permission, except for personal, non-commercial reference.

We reserve the right to suspend or restrict access to the Website at our discretion, without notice, for conduct we believe violates these Terms or is harmful to other users or our business.

3. No guarantee of results

Reach Vertex provides professional marketing consultancy and campaign management services. We do not guarantee specific outcomes, including but not limited to: search engine rankings, audience sizes, follower growth, lead volumes, conversion rates, return on advertising spend, or revenue figures. Marketing performance depends on numerous factors outside our control, including market conditions, competitive activity, product quality, pricing, client sales processes, and platform algorithm changes.

Case studies, testimonials, and statistics displayed on the Website describe past client experiences with permission. They are illustrative only and do not constitute promises or warranties of future performance. We are not an education provider and do not sell courses, training programmes, or income-generating schemes.

4. Enquiries and proposals

Submitting a contact form or requesting a reach audit does not create a binding contract. Proposals, scope documents, and service agreements define the specific terms of any engagement, including deliverables, fees, timelines, and termination provisions. In the event of conflict between these Website Terms and a signed service agreement, the service agreement prevails for that engagement.

5. Intellectual property

All content on the Website — including text, graphics, logos, images, design elements, and software — is owned by Reach Vertex or our licensors and protected by copyright, trademark, and other intellectual property laws. The "Reach Vertex" name and logo are trademarks of Reach Vertex Pte. Ltd. You may not use our trademarks without prior written consent.

Upon full payment for services, clients receive rights to deliverables as specified in the relevant service agreement. Unless otherwise agreed in writing, Reach Vertex retains ownership of methodologies, frameworks, templates, and pre-existing intellectual property used in delivering services.

6. Client responsibilities

Clients engaging our services agree to:

• Provide accurate information necessary for campaign planning and execution.
• Grant timely access to advertising accounts, analytics platforms, and creative assets as required.
• Ensure they have lawful authority to share audience data and marketing materials with us.
• Review and approve campaign materials within agreed timeframes.
• Pay invoices according to agreed payment terms.
• Comply with applicable advertising standards, platform policies, and data protection laws.

Delays caused by incomplete client inputs may affect timelines and outcomes without liability on our part.

7. Fees and payment

Service fees, media management charges, and payment schedules are defined in individual proposals and contracts. Unless stated otherwise, fees are quoted in Singapore Dollars (SGD) and exclude Goods and Services Tax (GST) where applicable. Media spend is typically paid directly by the client to advertising platforms. Late payments may incur interest and suspension of services as specified in the relevant agreement.

8. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the course of an engagement, except where disclosure is required by law or the information becomes publicly available through no fault of the receiving party. Confidentiality obligations survive termination of the engagement for a period specified in the service agreement, or two years if not specified.

9. Limitation of liability

To the fullest extent permitted by Singapore law, Reach Vertex shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or our services, including loss of profits, revenue, data, or business opportunity. Our total aggregate liability for any claim arising from Website use or services shall not exceed the fees paid by you to Reach Vertex in the twelve months preceding the claim, or SGD 5,000, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or personal injury caused by negligence.

10. Indemnification

You agree to indemnify and hold harmless Reach Vertex, its directors, employees, and agents from claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Website, content you provide to us, or your violation of any third-party rights or applicable law.

11. Third-party platforms and services

Our services involve third-party platforms including Google Ads, Meta, LinkedIn, and analytics providers. Your use of those platforms is subject to their respective terms of service and policies. We are not responsible for platform outages, policy changes, account suspensions, or billing disputes between you and platform operators.

12. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Website, you acknowledge that you have read and understood the Privacy Policy.

13. Disclaimers

The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components.

Information on the Website is for general informational purposes and does not constitute legal, financial, tax, or investment advice. You should consult appropriate professionals before making business decisions based on Website content.

14. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from or relating to these Terms or the Website shall first be addressed through good-faith negotiation. If unresolved within thirty days, the dispute shall be submitted to the exclusive jurisdiction of the courts of Singapore.

15. Changes to these Terms

We may revise these Terms at any time by posting updated content on the Website with a revised "Last updated" date. Material changes will be highlighted where practicable. Continued use of the Website after changes constitutes acceptance. For active service engagements, material changes to contractual terms require mutual written agreement.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Contact

Questions about these Terms may be directed to:

Reach Vertex Pte. Ltd.
16 Raffles Quay, #33-03 Hong Leong Building, Singapore 048581
Email: [email protected]
Phone: +65 6521 8340